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COVID-19 update: Just to let you know we're still dispatching orders!
• All orders will be shipped within 3 workdays.
• Delivery dates depend on the local courier status in your area.
Please understand that in quarantine situations like California US, local courier /express service may be short of hands and cannot guarantee delivery dates at this time. We promised we will follow all issues and ensure all packages shipped will be delivered.
We know these are extremely worrying and difficult times and it is highly important that we keep the safety of our customers, families, and staff as our main priority.
Q&A from our team to COVID-19:
Can I still purchase from your website?
Yes! We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
Are you guys shipping as normal?
Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our Rorolulu team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
Can I change my delivery address？
If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left the warehouse. If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this.
Unfortunately, Rorolulu Support Team isn’t able to amend the delivery address of your order once it’s been placed.
So what if I‘m not there to receive my package？
If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.
Has COVID-19 impacted Rorolulu’s supply chain?
Currently, our production operations haven’t been impacted much by the spread of COVID-19. However, some of our SKU stocks are facing a shortage. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organization. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.
I have more questions
Please contact our support team here: email@example.com
We are strictly following Government guidelines in the operation of our warehouse and with our wider team. We will closely monitor all new advice daily.
We are closely monitoring recommendations from the Government to ensure we are operating in the safest, most hygienic way. We are limiting the number of people in our warehouse via shift work and our office team is now all working remotely.
Our knowledgeable customer service team is on hand to offer advice and answer any queries you might have via email, online chat, or social media.
During this time, we have updated our return policy to allow customers to cancel all unshipped orders at any time for a full refund. If you have any questions about your order or wish to cancel, please contact customer service here.
We truly appreciate our Rorolulu Family and we are sending hopes of health and safety to you all.